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    Network Administrator (ITT)

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    Ian Ferguson

    Posts : 15
    Join date : 2010-02-22

    Network Administrator (ITT)

    Post  Ian Ferguson on Wed Feb 24, 2010 6:21 pm

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    Title: Help Desk Administrator
    Location: Djibouti
    Req Number: SD-MEO-TSC-DJ-HD-15925

    Position Description:
    Under the direction supervision of the Lead Help Desk Administrator and/or Site Manager, and is responsible for all aspects of the operation and maintenance of the Help Desk. The employee is required to posses a level of experience and proficiency to conduct troubleshooting procedures with the customer either when present or over the telephone. Performs fault isolation and diagnostic functions necessary to determine corrective action to restore normal operation of the users computers. The Help Desk Technician must be able to add users to the network create user accounts, reset passwords and have a basic understanding of maintenance allocation charts (MAC) and internet protocol (IP) addresses. The Help Desk Support Technician may be required to extend this service for other automation equipment as deemed necessary by the DOIM.

    MAJOR JOB ACTIVITIES:

    1. The Help Desk Support Technician is responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC) or notebooks that is authorized access to the network.

    2. When the restoration is beyond the scope of the help desk technician the help desk will dispatch a qualified technician to the customer's location.

    3. The duties requires that the help desk technician receives and logs work request using some applications such as Remedy, Facit, or related applications that is approved by the local DOIM.

    4. Ensures that supported customer accurately completes the approved work request with the date and time of submission.

    5. The help desk technician must provide the customer with the current status of work or service requests consistent with the established timelines associated with priority systems.

    6. The help desk technician must ensure the maintenance technicians close out their work orders properly and calculates the total man-hours expended, cost of repairs where applicable, and then logs the work order in the automated system.

    7. Performs other duties and assignments as required.

    MATERIAL & EQUIPMENT DIRECTLY USED:

    Microsoft Exchange Systems Management, MOM, Symantec AV and other software application.

    WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

    Working environment is 100% indoors. The individual Must be willing, to travel to the different locations in Kuwait, Afghanistan, Iraq, and Qatar. He or she must be able to lift at least 40 lbs. The individual must also be able to do shift work.

    Experience Requirements:
    MINIMUM QUALIFICATIONS:

    Education: High School graduate or equivalent. Technical courses that lead to a MCSE or MCSD is encouraged. Graduate of a military occupational specialty course as a communications electronics or computer technician is a definite plus.

    Experience: A minimum of one year of experience within a help desk/customer support position. Additional military experiences with systems/network administration and/or hardware and software applications necessary for basic computer operations and network applications. Experience with Microsoft applications and/or a demonstrated ability to apply knowledge obtained from other related applications is a definite plus.

    CERTIFICATIONS/REGISTRATION/LICENSING: Be at least a Level 1 IAT, certification as a Microsoft Certified Professional (MCP) and Network +, within the last 2-3 years is highly desirable. Certificate of Help Desk Analyst Training from an accredited training facility is highly considered.

    SECURITY CLEARANCE: Must possess or be able to obtain a US Secret Security Clearance.

    NOTICE: This position description is subject to change at any time as needed to meet the requirements of the program or company.

    FREEDOM TO ACT:

    ITT is an Equal Opportunity / Affirmative Action Employer. M/F/D/V


    LAST REVISED: 3 June 2009



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