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    Customer Service Engineer II: Worldwide TechServices

    Ian Ferguson
    Ian Ferguson

    Posts : 15
    Join date : 2010-02-22

    Customer Service Engineer II: Worldwide TechServices

    Post  Ian Ferguson on Fri Feb 26, 2010 12:09 pm


    Customer Service Engineer II: Worldwide TechServices
    Similar jobs
    Job ID SM QBH-3007
    Company Name Worldwide TechServices
    Job Category Technology
    Location Austin, TX
    Position Type Full-Time, Employee
    Experience 5-10 Years Experience
    Date Posted February 24, 2010
    View Worldwide TechServices profile and job listings

    Customer Service Engineer II

    Worldwide TechServices has an immediate opening for a technologically-savvy, customer-oriented professional to work in a field environment as a Customer Service Engineer (CSE). Worldwide TechServices CSEs are responsible for the installation, problem diagnosis and repair of a wide range of information technology hardware, including: personal computing systems, servers, printers, satellite systems and other related peripherals. This is an intermediate level position that works under general direction of a manager or lead CSE.


    - Problem solver in difficult situations

    - Ensures compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction.

    - Must be able to climb a ladder to repair and maintain Satellite equipment

    - Installs, tests and configures desktop products including networked environments

    - Excellent computer knowledge (3+ years of experience preferred)

    - Able to work independently

    - A+ certification or technical school certification

    Technical and Product Knowledge

    - PCs (Desktop and Mobile platforms)

    - Printers (Dell, IBM, HP, Lexmark, Canon)

    - Servers

    - Point of Sale (POS) systems

    - Satellite (VSAT)- a plus...

    Worldwide TechServices offers the following benefits:
    - Tuition Reimbursement
    - Medical/Dental/Vision
    - 401K Plan with Competitive Company Match
    - Paid Employee Time Off (vacation, holidays and personal)
    - Life Insurance/AD&D

    If you are interested in applying for this position, please reply to this e-mail or send a Word copy of your resume to or click the "Apply Now" button.

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