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    Web Support Engineer

    Tiffany Tarpein
    Tiffany Tarpein

    Posts : 112
    Join date : 2010-02-19
    Age : 45
    Location : Austin, TX

    Web Support Engineer

    Post  Tiffany Tarpein on Tue Feb 23, 2010 3:51 pm

    Support Engineer

    Job Type: Full-Time, Salaried with Full Benefits & Stock Options
    Reports To: International Ops & Support Manager

    About this position
    The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.

    Job Requirements
    The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:

    Bachelors degree or equivalent experience and certifications Know them.
    Internet/e-commerce industry experience or self-research on it
    HTML and CSS skills
    Basic JavaScript knowledge
    Strong knowledge of SQL and database design concepts
    Experience with Firefox development tools & debugging
    XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs
    Strong client communication skills
    Experience using version control and issue tracking systems ( experience is a plus)
    Authorization to work in the U.S.'s%25252525252bList

      Current date/time is Wed Mar 20, 2019 8:34 am