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    CompTIA A+ Practical Application (220-702) Exam Objectives

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    Tiffany Tarpein
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    CompTIA A+ Practical Application (220-702) Exam Objectives

    Post  Tiffany Tarpein on Tue Feb 23, 2010 4:21 pm

    CompTIA A+ Practical Application (2009 Edition)
    Objectives
    Exam Number: 220-702
    Introduction
    In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+
    Essentials, exam number 220-701. Objectives for the CompTIA A+ Essentials examination are available at
    www.comptia.org. The CompTIA A+ 220-702 exam, Practical Application, is the second exam required in order
    for CompTIA A+ certification candidates to complete their certification in the 2009 Edition of CompTIA A+.
    The CompTIA A+ Practical Application exam measures the necessary competencies for an entry-level IT
    professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required
    to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful
    candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network
    connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the
    role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support
    technician, etc. Ideally, the CompTIA A+ Practical Application candidate has already passed the CompTIA A+
    Essentials examination.
    CompTIA A+ is ISO 17024 Accredited (Personnel Certification Accreditation) and, as such, undergoes regular
    reviews and updates to the exam objectives. The following CompTIA A+ Practical Application objectives reflect
    the subject areas in the 2009 Edition of this exam, and result from subject matter expert workshops and industrywide
    survey results regarding the skills and knowledge required of an entry-level IT professional with some handson
    experience. The percentages in this document represent the relative importance of the subject areas (domains) in
    the associated body of knowledge, and together establish the foundation for an entry-level IT professional.
    This examination blueprint includes domain weighting, test objectives, and example content. Example topics and
    concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the
    content of this examination.
    Candidates are encouraged to use this document to guide their studies. The contents of the examination blueprint
    help prioritize topics and provide a guide of what to expect on the CompTIA A+ Practical Application exam. The
    table below lists the domains measured by this examination and the extent to which they are represented. The
    CompTIA A+ Practical Application (2009 Edition) exam is based on these objectives.
    Domain Percentage of Examination
    1.0 Hardware 38%
    2.0 Operating Systems 34%
    3.0 Networking 15%
    4.0 Security 13%
    Total 100%
    **Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other examples of
    technologies, processes or tasks pertaining to each objective may also be included on the exam although not listed or covered in
    this objectives document.
    CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our exams are current and the
    security of the questions is protected. When necessary, we will publish updated exams based on existing exam objectives. Please
    know that all related exam preparation materials will still be valid.
    CompTIA A+ 220-702 Objectives 2 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    1.0 Hardware
    1.1 Given a scenario, install, configure and maintain personal computer components
    • Storage devices
    o HDD
     SATA
     PATA
     Solid state
    o FDD
    o Optical drives
     CD / DVD / RW / Blu-Ray
    o Removable
    o External
    • Motherboards
    o Jumper settings
    o CMOS battery
    o Advanced BIOS settings
    o Bus speeds
    o Chipsets
    o Firmware updates
    o Socket types
    o Expansion slots
    o Memory slots
    o Front panel connectors
    o I/O ports
     Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC,
    modem, PS/2)
    • Power supplies
    o Wattages and capacity
    o Connector types and quantity
    o Output voltage
    • Processors
    o Socket types
    o Speed
    o Number of cores
    o Power consumption
    o Cache
    o Front side bus
    o 32bit vs. 64bit
    • Memory
    • Adapter cards
    o Graphics cards
    o Sound cards
    o Storage controllers
     RAID cards (RAID array – levels 0,1,5)
     eSATA cards
    o I/O cards
     Firewire
     USB
     Parallel
     Serial
    o Wired and wireless network cards
    o Capture cards (TV, video)
    CompTIA A+ 220-702 Objectives 3 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    o Media reader
    • Cooling systems
    o Heat sinks
    o Thermal compound
    o CPU fans
    o Case fans
    1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer
    components
    • Storage devices
    o HDD
     SATA
     PATA
     Solid state
    o FDD
    o Optical drives
     CD / DVD / RW / Blu-Ray
    o Removable
    o External
    • Motherboards
    o Jumper settings
    o CMOS battery
    o Advanced BIOS settings
    o Bus speeds
    o Chipsets
    o Firmware updates
    o Socket types
    o Expansion slots
    o Memory slots
    o Front panel connectors
    o I/O ports
     Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC,
    modem, PS/2)
    • Power supplies
    o Wattages and capacity
    o Connector types and quantity
    o Output voltage
    • Processors
    o Socket types
    o Speed
    o Number of cores
    o Power consumption
    o Cache
    o Front side bus
    o 32bit vs. 64bit
    • Memory
    • Adapter cards
    o Graphics cards - memory
    o Sound cards
    o Storage controllers
     RAID cards
     eSATA cards
    o I/O cards
    CompTIA A+ 220-702 Objectives 4 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
     Firewire
     USB
     Parallel
     Serial
    o Wired and wireless network cards
    o Capture cards (TV, video)
    o Media reader
    • Cooling systems
    o Heat sinks
    o Thermal compound
    o CPU fans
    o Case fans
    1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop
    components
    • Components of the LCD including inverter, screen and video card
    • Hard drive and memory
    • Disassemble processes for proper re-assembly
    o Document and label cable and screw locations
    o Organize parts
    o Refer to manufacturer documentation
    o Use appropriate hand tools
    • Recognize internal laptop expansion slot types
    • Upgrade wireless cards and video card
    • Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS
    battery, speakers
    1.4 Given a scenario, select and use the following tools
    • Multimeter
    • Power supply tester
    • Specialty hardware / tools
    • Cable testers
    • Loop back plugs
    • Anti-static pad and wrist strap
    • Extension magnet
    1.5 Given a scenario, detect and resolve common printer issues
    • Symptoms
    o Paper jams
    o Blank paper
    o Error codes
    o Out of memory error
    o Lines and smearing
    o Garbage printout
    o Ghosted image
    o No connectivity
    • Issue resolution
    o Replace fuser
    o Replace drum
    o Clear paper jam
    o Power cycle
    CompTIA A+ 220-702 Objectives 5 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    o Install maintenance kit (reset page count)
    o Set IP on printer
    o Clean printer
    2.0 Operating Systems - unless otherwise noted, operating systems referred to within include
    Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista
    Home, Home Premium, Business and Ultimate.
    2.1 Select the appropriate commands and options to troubleshoot and resolve problems
    • MSCONFIG
    • DIR
    • CHKDSK (/f /r)
    • EDIT
    • COPY (/a /v /y)
    • XCOPY
    • FORMAT
    • IPCONFIG (/all /release /renew)
    • PING (-t –l)
    • MD / CD / RD
    • NET
    • TRACERT
    • NSLOOKUP
    • [command name] /?
    • SFC
    2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and
    Vista)
    • User file locations
    • System file locations
    • Fonts
    • Temporary files
    • Program files
    • Offline files and folders
    2.3 Given a scenario, select and use system utilities / tools and evaluate the results
    • Disk management tools
    o DEFRAG
    o NTBACKUP
    o Check Disk
    • Disk Manager
    o Active, primary, extended and logical partitions
    o Mount points
    o Mounting a drive
    o FAT32 and NTFS
    o Drive status
     Foreign drive
     Healthy
     Formatting
     Active unallocated
     Failed
     Dynamic
     Offline
    CompTIA A+ 220-702 Objectives 6 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
     Online
    • System monitor
    • Administrative tools
    o Event Viewer
    o Computer Management
    o Services
    o Performance Monitor
    • Devices Manager
    o Enable
    o Disable
    o Warnings
    o Indicators
    • Task Manager
    o Process list
    o Resource usage
    o Process priority
    o Termination
    • System Information
    • System restore
    • Remote Desktop Protocol (Remote Desktop / Remote Assistance)
    • Task Scheduler
    • Regional settings and language settings
    2.4 Evaluate and resolve common issues
    • Operational Problems
    o Windows specific printing problems
     Print spool stalled
     Incorrect / incompatible driver / form printing
    o Auto-restart errors
    o Bluescreen error
    o System lock-up
    o Devices drivers failure (input / output devices)
    o Application install, start or load failure
    o Service fails to start
    • Error Messages and Conditions
    o Boot
     Invalid boot disk
     Inaccessible boot drive
     Missing NTLDR
    o Startup
     Device / service failed to start
     Device / program in registry not found
    o Event viewer (errors in the event log)
    o System Performance and Optimization
     Aero settings
     Indexing settings
     UAC
     Side bar settings
     Startup file maintenance
     Background processes
    3.0 Networking
    CompTIA A+ 220-702 Objectives 7 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    3.1 Troubleshoot client-side connectivity issues using appropriate tools
    • TCP/IP settings
    o Gateway
    o Subnet mask
    o DNS
    o DHCP (dynamic vs.static)
    o NAT (private and public)
    • Characteristics of TCP/IP
    o Loopback addresses
    o Automatic IP addressing
    • Mail protocol settings
    o SMTP
    o IMAP
    o POP
    • FTP settings
    o Ports
    o IP addresses
    o Exceptions
    o Programs
    • Proxy settings
    o Ports
    o IP addresses
    o Exceptions
    o Programs
    • Tools (use and interpret results)
    o Ping
    o Tracert
    o Nslookup
    o Netstat
    o Net use
    o Net /?
    o Ipconfig
    o telnet
    o SSH
    • Secure connection protocols
    o SSH
    o HTTPS
    • Firewall settings
    o Open and closed ports
    o Program filters
    3.2 Install and configure a small office home office (SOHO) network
    • Connection types
    o Dial-up
    o Broadband
     DSL
     Cable
     Satellite
     ISDN
    o Wireless
     All 802.11
     WEP
     WPA
    CompTIA A+ 220-702 Objectives 8 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
     SSID
     MAC filtering
     DHCP settings
    o Routers / Access Points
     Disable DHCP
     Use static IP
     Change SSID from default
     Disable SSID broadcast
     MAC filtering
     Change default username and password
     Update firmware
     Firewall
    o LAN (10/100/1000BaseT, Speeds)
    o Bluetooth (1.0 vs. 2.0)
    o Cellular
    o Basic VoIP (consumer applications)
    • Basics of hardware and software firewall configuration
    o Port assignment / setting up rules (exceptions)
    o Port forwarding / port triggering
    • Physical installation
    o Wireless router placement
    o Cable length
    4.0 Security
    4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
    • Use antivirus software
    • Identify malware symptoms
    • Quarantine infected systems
    • Research malware types, symptoms and solutions (virus encyclopedias)
    • Remediate infected systems
    • Update antivirus software
    o Signature and engine updates
    o Automatic vs. manual
    • Schedule scans
    • Repair boot blocks
    • Scan and removal techniques
    o Safe mode
    o Boot environment
    • Educate end user
    4.2 Implement security and troubleshoot common issues
    • Operating systems
    o Local users and groups: Administrator, Power Users, Guest, Users
    o Vista User Access Control (UAC)
    o NTFS vs. Share persmissions
     Allow vs. deny
     Difference between moving and copying folders and files
     File attributes
    o Shared files and folders
     Administrative shares vs. local shares
     Permission propogation
     Inheritance
    CompTIA A+ 220-702 Objectives 9 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    o System files and folders
    o Encryption (Bitlocker, EFS)
    o User authentication
    • System
    o BIOS security
     Drive lock
     Passwords
     Intrusion detection
     TPM
    CompTIA A+ Acronyms
    Introduction
    The following is a list of acronyms which appear on the CompTIA A+ exams. Candidates are encouraged to review
    the complete list and attain a working knowledge of all listed acronyms as a part of a comprehensive exam
    preparation program.
    ACRONYM SPELLED OUT
    AC alternating current
    ACPI advanced configuration and power interface
    ACT activity
    ADF automatic document feeder
    ADSL asymmetrical digital subscriber line
    AGP accelerated graphics port
    AMD advanced micro devices
    APIPA automatic private internet protocol addressing
    APM advanced power management
    ARP address resolution protocol
    ASR automated system recovery
    AT advanced technology
    ATA advanced technology attachment
    ATAPI advanced technology attachment packet interface
    ATM asynchronous transfer mode
    ATX advanced technology extended
    BHO browser helper object
    BIOS basic input/output system
    BNC Bayonet-Neill-Concelman or British Naval Connector
    BTX balanced technology extended
    CD compact disc
    CD-ROM compact disc-read-only memory
    CD-RW compact disc-rewritable
    CDFS compact disc file system
    CFS Central File System, Common File System, Command File System
    CompTIA A+ 220-702 Objectives 10 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    CMOS complementary metal-oxide semiconductor
    COMx communication port (x=port number)
    CPU central processing unit
    CRT cathode-ray tube
    DAC discretionary access control
    DB-25 serial communications D-shell connector, 25 pins
    DB-9 9 pin D shell connector
    DC direct current
    DDOS distributed denial of service
    DDR double data-rate
    DDR RAM double data-rate random access memory
    DDR SDRAM double data-rate synchronous dynamic random access memory
    DFS distributed file system
    DHCP dynamic host configuration protocol
    DIMM dual inline memory module
    DIN Deutsche Industrie Norm
    DIP dual inline package
    DLT digital linear tape
    DLP digital light processing
    DMA direct memory access
    DMZ demilitarized zone
    DNS domain name service or domain name server
    DOS denial of service
    DPMS display power management signaling
    DRAM dynamic random access memory
    DSL digital subscriber line
    DVD digital video disc or digital versatile disc
    DVD-RAM digital video disc-random access memory
    DVD-ROM digital video disc-read only memory
    DVD-R digital video disc-recordable
    DVD-RW digital video disc-rewritable
    DVI digital visual interface
    ECC error correction code
    ECP extended capabilities port
    EEPROM electrically erasable programmable read-only memory
    EFS encrypting file system
    EIDE enhanced integrated drive electronics
    EMI electromagnetic interference
    EMP electromagnetic pulse
    EPROM erasable programmable read-only memory
    EPP enhanced parallel port
    ERD emergency repair disk
    ESD electrostatic discharge
    CompTIA A+ 220-702 Objectives 11 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    EVGA extended video graphics adapter/array
    EVDO evolution data optimized or evolution data only
    FAT file allocation table
    FAT12 12-bit file allocation table
    FAT16 16-bit file allocation table
    FAT32 32-bit file allocation table
    FDD floppy disk drive
    Fn Function (referring to the function key on a laptop)
    FPM fast page-mode
    FRU field replaceable unit
    FSB Front Side Bus
    FTP file transfer protocol
    FQDN fully qualified domain name
    Gb gigabit
    GB gigabyte
    GDI graphics device interface
    GHz gigahertz
    GUI graphical user interface
    GPS global positioning system
    GSM global system for mobile communications
    HAL hardware abstraction layer
    HCL hardware compatibility list
    HDD hard disk drive
    HDMi high definition media interface
    HPFS high performance file system
    HTML hypertext markup language
    HTTP hypertext transfer protocol
    HTTPS hypertext transfer protocol over secure sockets layer
    I/O input/output
    ICMP internet control message protocol
    ICR intelligent character recognition
    IDE integrated drive electronics
    IDS Intrusion Detection System
    IEEE Institute of Electrical and Electronics Engineers
    IIS Internet Information Services
    IMAP internet mail access protocol
    IP internet protocol
    IPCONFIG internet protocol configuration
    IPP internet printing protocol
    IPSEC internet protocol security
    IPX internetwork packet exchange
    IPX/SPX internetwork packet exchange/sequenced packet exchange
    IR infrared
    CompTIA A+ 220-702 Objectives 12 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    IrDA Infrared Data Association
    IRQ interrupt request
    ISA industry standard architecture
    ISDN integrated services digital network
    ISO Industry Standards Organization
    ISP internet service provider
    JBOD just a bunch of disks
    Kb kilobit
    KB Kilobyte or knowledge base
    LAN local area network
    LBA logical block addressing
    LC Lucent connector
    LCD liquid crystal display
    LDAP lightweight directory access protocol
    LED light emitting diode
    Li-on lithium-ion
    LPD/LPR line printer daemon / line printer remote
    LPT line printer terminal
    LPT1 line printer terminal 1
    LVD low voltage differential
    MAC media access control / mandatory access control
    MAPI messaging application programming interface
    MAU media access unit, media attachment unit
    Mb megabit
    MB megabyte
    MBR master boot record
    MBSA Microsoft Baseline Security Analyzer
    MFD multi-function device
    MFP multi-function product
    MHz megahertz
    MicroDIMM micro dual inline memory module
    MIDI musical instrument digital interface
    MIME multipurpose internet mail extension
    MLI multiple link interface
    MMC Microsoft management console
    MMX multimedia extensions
    MP3 Moving Picture Experts Group Layer 3 Audio
    MP4 Moving Picture Experts Group Layer 4
    MPEG Moving Picture Experts Group
    MSCONFIG Microsoft configuration
    MSDS material safety data sheet
    MUI multilingual user interface
    NAC network access control
    CompTIA A+ 220-702 Objectives 13 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    NAS network-attached storage
    NAT network address translation
    NetBIOS networked basic input/output system
    NetBEUI networked basic input/output system extended user interface
    NIC network interface card
    NiCd nickel cadmium
    NiMH nickel metal hydride
    NLX new low-profile extended
    NNTP network news transfer protocol
    NTFS new technology file system
    NTLDR new technology loader
    NTP network time protocol
    OCR optical character recognition
    ODBC open database connectivity
    OEM original equipment manufacturer
    OS operating system
    PAN personal area network
    PATA parallel advanced technology attachment
    PC personal computer
    PCI peripheral component interconnect
    PCIe peripheral component interconnect express
    PCIX peripheral component interconnect extended
    PCL printer control language
    PCMCIA Personal Computer Memory Card International Association
    PDA personal digital assistant
    PGA pin grid array
    PGA2 pin grid array 2
    PIN personal identification number
    PKI public key infrastructure
    PnP plug and play
    POP3 post office protocol 3
    POST power-on self test
    POTS plain old telephone service
    PPP point-to-point protocol
    PPTP point-to-point tunneling protocol
    PRI primary rate interface
    PROM programmable read-only memory
    PS/2 personal system/2 connector
    PSTN public switched telephone network
    PSU power supply unit
    PVC permanent virtual circuit
    PXE preboot execution environment
    QoS quality of service
    CompTIA A+ 220-702 Objectives 14 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    RAID redundant array of independent (or inexpensive) discs
    RAM random access memory
    RAS remote access service
    RDRAM RAMBUS®️ dynamic random access memory
    RF radio frequency
    RFI radio frequency interference
    RGB red green blue
    RIMM RAMBUS®️ inline memory module
    RIP routing information protocol
    RIS remote installation service
    RISC reduced instruction set computer
    RJ registered jack
    RJ-11 registered jack function 11
    RJ-45 registered jack function 45
    RMA returned materials authorization
    ROM read only memory
    RS-232 or RS-232C recommended standard 232
    RTC real-time clock
    SAN storage area network
    SATA serial advanced technology attachment
    SC subscription channel
    SCP secure copy protection
    SCSI small computer system interface
    SCSI ID small computer system interface identifier
    SD card secure digital card
    SDRAM synchronous dynamic random access memory
    SEC single edge connector
    SFC system file checker
    SGRAM synchronous graphics random access memory
    SIMM single inline memory module
    SLI scalable link interface or system level integration or scanline interleave mode
    S.M.A.R.T. self-monitoring, analysis, and reporting technology
    SMB server message block or small to midsize business
    SMTP simple mail transport protocol
    SNMP simple network management protocol
    SoDIMM small outline dual inline memory module
    SOHO small office/home office
    SP service pack
    SP1 service pack 1
    SP2 service pack 2
    SP3 service pack 3
    SP4 service pack 4
    SPDIF Sony-Philips digital interface format
    CompTIA A+ 220-702 Objectives 15 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    SPGA staggered pin grid array
    SPX sequenced package exchange
    SRAM static random access memory
    SSH secure shell
    SSID service set identifier
    SSL secure sockets layer
    ST straight tip
    STP shielded twisted pair
    SVGA super video graphics array
    SXGA super extended graphics array
    TB terabyte
    TCP transmission control protocol
    TCP/IP transmission control protocol/internet protocol
    TDR time domain reflectometer
    TFTP trivial file transfer protocol
    UAC User Access Control
    UART universal asynchronous receiver transmitter
    UDF user defined functions or universal disk format or universal data format
    UDMA ultra direct memory access
    UDP user datagram protocol
    UNC universal naming convention
    UPS uninterruptible power supply
    URL uniform resource locator
    USB universal serial bus
    USMT user state migration tool
    UTP unshielded twisted pair
    UXGA ultra extended graphics array
    VESA Video Electronics Standards Association
    VFAT virtual file allocation table
    VGA video graphics array
    VoIP voice over internet protocol
    VPN virtual private network
    VRAM video random access memory
    WAN wide area network
    WAP wireless application protocol
    WEP wired equivalent privacy
    WIFI wireless fidelity
    WINS windows internet name service
    WLAN wireless local area network
    WPA wireless protected access
    WUXGA wide ultra extended graphics array
    XGA extended graphics array
    ZIF zero-insertion-force
    CompTIA A+ 220-702 Objectives 16 of 16
    Copyright ©️ 2008 by the Computing Technology Industry Association. All rights reserved.
    The CompTIA A+ 220-702 Objectives are subject to change without notice.
    ZIP zigzag inline package

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