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Network Security Administrator II
Rackspace Hosting Named #43 on FORTUNE 2009
List of “100 Best Companies to Work For” in America
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all sizes and kinds globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support
. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 2,700 Rackers employed worldwide dedicated to providing customers our premier hosting services.
The Network Security Administrator is a customer facing technical support role. The administrator creates/receives network security support tickets from internal systems, handles issues escalated from support liaisons, as well as 3rd parties and direct customers. The administrator works with daily communication via telephone, internal ticketing systems, email or other methods.
Responsibilities:
• Perform ticket queue monitoring, and prioritization
• Perform required maintenance for installation, configuration, and updates to firewalls, and VPN connections
• Maintain customer DNS Zones including updates, performing migrations and troubleshooting
• Initial deployment and adjustment to Cisco CSS Content Switches and WebMux load balancers
• Responsible for provisioning, routing, and documenting IP address allocations for customer equipment
• Ability and desire to work within a Team Driven environment and be responsible enough to work solo
Job Requirements:
The most competitive candidate will have the following:
• CCNA certification preferred
• Excellent attitude, great phone etiquette, minimum typing speed of 40 words per minute
• Knowledge of TCP/IP ports and services
• Knowledge of DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
• Knowledge of firewalls and access lists
• Knowledge of IP routing and switching
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Network Security Administrator II
Rackspace Hosting Named #43 on FORTUNE 2009
List of “100 Best Companies to Work For” in America
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all sizes and kinds globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support
. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 2,700 Rackers employed worldwide dedicated to providing customers our premier hosting services.The Network Security Administrator is a customer facing technical support role. The administrator creates/receives network security support tickets from internal systems, handles issues escalated from support liaisons, as well as 3rd parties and direct customers. The administrator works with daily communication via telephone, internal ticketing systems, email or other methods.
Responsibilities:
• Perform ticket queue monitoring, and prioritization
• Perform required maintenance for installation, configuration, and updates to firewalls, and VPN connections
• Maintain customer DNS Zones including updates, performing migrations and troubleshooting
• Initial deployment and adjustment to Cisco CSS Content Switches and WebMux load balancers
• Responsible for provisioning, routing, and documenting IP address allocations for customer equipment
• Ability and desire to work within a Team Driven environment and be responsible enough to work solo
Job Requirements:
The most competitive candidate will have the following:
• CCNA certification preferred
• Excellent attitude, great phone etiquette, minimum typing speed of 40 words per minute
• Knowledge of TCP/IP ports and services
• Knowledge of DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
• Knowledge of firewalls and access lists
• Knowledge of IP routing and switching
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
