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Job Number: 10-02-11-ATech
Job Title: Technical Support Rep
City/State: Austin, TX
Contract Type: Contract
Length of Contract: 36 Months
Pay Rate: Submit Hourly Requirements
Job Description:
* May receive and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution
* Resolves more complex residential/ business inquiries, complaints, and billing questions
* Cultivates and maintains on-going customer relationships
* Handles situations which may require adaptation of response or extensive research according to customer response
* Uses computerized system for tracking, information gathering, and/or troubleshooting
* Requires ability to navigate a computerized data entry system or other relevant applications
* May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales
* Requires extensive knowledge of company, products, and/or services
* May require advanced problem solving and/or sophisticated sales techniques
* May assess needs and suggest/promote alternative products or services
Candidate should posses the following:
* Ability to efficiently multitask with both computer/phone
* Previous technical call center experience
* Intermediate understanding of basic networking (TCP/IP, DHCP, Traceroute, Ping, etc)
* Intermediate knowledge of the internet, wireless and wired connectivity, and networking equipment (switches, servers, etc)
* Excellent Voice / Speech / Communication Skills
* Typing (50 wpm)
* Knowledge of browser and/operating systems
* Multitasking
* Computer skills
FOR CONSIDERATION, ALL REQUIREMENTS MUST APPEAR IN RESUME (Resume submitted without ALL requirements will be ineligible)
Submit resume via email: vimmi.patel@uitonline.com
Reference Number: 10-02-11-ATech
****We can only accept candidates who are of US Citizenship or Green Card Holder. We are unable to accept H-1 Visas or Corp to Corp*****
Contact Information:
Ms. Vimmi Patel
Recruiter
United Information Technologies (UIT)
100 S. Ashley Dr., Ste 250
Tampa, FL 33602
Office: 813-222-2500
Toll Free: 888-290-9141
Fax: 813-221-8621
A Nationally Certified Diversity Supplier of IT Consulting, Staffing and Training Services since 1987
Vimmi Patel
United Information Technologies
100 South Ashley Drive
Suite 250
Tampa, FL 33602
Phone: (813) 222-2500
Web: http://www.uitonline.com
Job Title: Technical Support Rep
City/State: Austin, TX
Contract Type: Contract
Length of Contract: 36 Months
Pay Rate: Submit Hourly Requirements
Job Description:
* May receive and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution
* Resolves more complex residential/ business inquiries, complaints, and billing questions
* Cultivates and maintains on-going customer relationships
* Handles situations which may require adaptation of response or extensive research according to customer response
* Uses computerized system for tracking, information gathering, and/or troubleshooting
* Requires ability to navigate a computerized data entry system or other relevant applications
* May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales
* Requires extensive knowledge of company, products, and/or services
* May require advanced problem solving and/or sophisticated sales techniques
* May assess needs and suggest/promote alternative products or services
Candidate should posses the following:
* Ability to efficiently multitask with both computer/phone
* Previous technical call center experience
* Intermediate understanding of basic networking (TCP/IP, DHCP, Traceroute, Ping, etc)
* Intermediate knowledge of the internet, wireless and wired connectivity, and networking equipment (switches, servers, etc)
* Excellent Voice / Speech / Communication Skills
* Typing (50 wpm)
* Knowledge of browser and/operating systems
* Multitasking
* Computer skills
FOR CONSIDERATION, ALL REQUIREMENTS MUST APPEAR IN RESUME (Resume submitted without ALL requirements will be ineligible)
Submit resume via email: vimmi.patel@uitonline.com
Reference Number: 10-02-11-ATech
****We can only accept candidates who are of US Citizenship or Green Card Holder. We are unable to accept H-1 Visas or Corp to Corp*****
Contact Information:
Ms. Vimmi Patel
Recruiter
United Information Technologies (UIT)
100 S. Ashley Dr., Ste 250
Tampa, FL 33602
Office: 813-222-2500
Toll Free: 888-290-9141
Fax: 813-221-8621
A Nationally Certified Diversity Supplier of IT Consulting, Staffing and Training Services since 1987
Vimmi Patel
United Information Technologies
100 South Ashley Drive
Suite 250
Tampa, FL 33602
Phone: (813) 222-2500
Web: http://www.uitonline.com
