New Horizons Student Forum

A forum for all New Horizons Career Development Students. Study groups, Networking for Jobseekers, Job Postings, and Event Announcements.


    IT Support

    Share
    avatar
    Tiffany Tarpein
    Admin

    Posts : 112
    Join date : 2010-02-19
    Age : 44
    Location : Austin, TX

    IT Support

    Post  Tiffany Tarpein on Mon Feb 22, 2010 10:21 am

    Job Number: 10-02-11-ATech
    Job Title: Technical Support Rep
    City/State: Austin, TX
    Contract Type: Contract
    Length of Contract: 36 Months
    Pay Rate: Submit Hourly Requirements

    Job Description:
    * May receive and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution
    * Resolves more complex residential/ business inquiries, complaints, and billing questions
    * Cultivates and maintains on-going customer relationships
    * Handles situations which may require adaptation of response or extensive research according to customer response
    * Uses computerized system for tracking, information gathering, and/or troubleshooting
    * Requires ability to navigate a computerized data entry system or other relevant applications
    * May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales
    * Requires extensive knowledge of company, products, and/or services
    * May require advanced problem solving and/or sophisticated sales techniques
    * May assess needs and suggest/promote alternative products or services

    Candidate should posses the following:
    * Ability to efficiently multitask with both computer/phone
    * Previous technical call center experience
    * Intermediate understanding of basic networking (TCP/IP, DHCP, Traceroute, Ping, etc)
    * Intermediate knowledge of the internet, wireless and wired connectivity, and networking equipment (switches, servers, etc)
    * Excellent Voice / Speech / Communication Skills
    * Typing (50 wpm)
    * Knowledge of browser and/operating systems
    * Multitasking
    * Computer skills

    FOR CONSIDERATION, ALL REQUIREMENTS MUST APPEAR IN RESUME (Resume submitted without ALL requirements will be ineligible)

    Submit resume via email: vimmi.patel@uitonline.com
    Reference Number: 10-02-11-ATech

    ****We can only accept candidates who are of US Citizenship or Green Card Holder. We are unable to accept H-1 Visas or Corp to Corp*****

    Contact Information:
    Ms. Vimmi Patel
    Recruiter

    United Information Technologies (UIT)
    100 S. Ashley Dr., Ste 250
    Tampa, FL 33602
    Office: 813-222-2500
    Toll Free: 888-290-9141
    Fax: 813-221-8621
    A Nationally Certified Diversity Supplier of IT Consulting, Staffing and Training Services since 1987

    Vimmi Patel
    United Information Technologies
    100 South Ashley Drive
    Suite 250
    Tampa, FL 33602
    Phone: (813) 222-2500
    Web: http://www.uitonline.com

      Current date/time is Fri Nov 16, 2018 2:50 pm