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Director/Lead Technical Support Representative (Austin, TX)
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Date: 2010-02-17, 2:35PM CST
Reply to: job-k3zqp-1605360453@craigslist.org [Errors when replying to ads?]
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Lead or Director level experience working with both engineering and Technical Account Management to build a level 3 support team and the strategic support infrastructure. This position requires demonstrable, hands-on technical skills, specifically Linux administration and network protocols (HTTP, SNMP, NFS, etc.). Must be a self-starter, have strong communication skills written and verbal as well as excellent client-facing skills and be able to work from home. Must immediately contribute to support existing customers, develop a deep knowledge of the product line, and build and lead a team of skilled level 3 support engineers. Experience with managing teams by metrics, the storage industry, and startup environments. This position will report to the President of the company.
Director/Lead Technical Support Representative (Austin, TX)
--------------------------------------------------------------------------------
Date: 2010-02-17, 2:35PM CST
Reply to: job-k3zqp-1605360453@craigslist.org [Errors when replying to ads?]
--------------------------------------------------------------------------------
Lead or Director level experience working with both engineering and Technical Account Management to build a level 3 support team and the strategic support infrastructure. This position requires demonstrable, hands-on technical skills, specifically Linux administration and network protocols (HTTP, SNMP, NFS, etc.). Must be a self-starter, have strong communication skills written and verbal as well as excellent client-facing skills and be able to work from home. Must immediately contribute to support existing customers, develop a deep knowledge of the product line, and build and lead a team of skilled level 3 support engineers. Experience with managing teams by metrics, the storage industry, and startup environments. This position will report to the President of the company.
