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Support Engineer
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: International Ops & Support Manager
About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.
Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
Bachelors degree or equivalent experience and certifications
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
HTML and CSS skills
Basic JavaScript knowledge
Strong knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs
Strong client communication skills
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Authorization to work in the U.S.
http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craig's%25252525252bList
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: International Ops & Support Manager
About this position
The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process.
Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
Bachelors degree or equivalent experience and certifications
http://www.bazaarvoice.com/culture.html. Know them.
Internet/e-commerce industry experience or self-research on it
HTML and CSS skills
Basic JavaScript knowledge
Strong knowledge of SQL and database design concepts
Experience with Firefox development tools & debugging
XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs
Strong client communication skills
Experience using version control and issue tracking systems (Salesforce.com experience is a plus)
Authorization to work in the U.S.
http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craig's%25252525252bList
